Terms & Conditions

Terms & Conditions 2019-02-06T07:19:31+00:00

Terms and Conditions | Always Here Online Tutors

The terms and conditions for using our online tutoring service

This website is operated by Always Here Online Tutors. By accessing or by using this website, you agree to be legally bound by the Terms and Conditions mentioned in this page. Our terms and conditions take effect as soon as you start using our website.

Please read our Terms and Conditions carefully. This page contains all the necessary information related to your rights and your obligations when you use our service. If you do not wish to be bound by our Terms and Conditions, please refrain from using our website. If you do not agree to our Terms and Conditions, you may not access, download, use or install our services or our website (as applicable).

For the purposes of our Terms and Conditions (terms), ‘you’ means anyone who access our website (site, service). If you are a guardian or a parent, you agree to be responsible for any indemnification or damages that could lie against a child. If someone else is paying for or authorising your account, you agree to print out this page and hand it over to them.

Always Here Online Tutors reserves the right to amend, modify or change our terms from time to time. Any modifications made will have an immediate effect and by continuing to use our site, you agree to the modifications. You also agree to review this page periodically to review our current terms.


Always Here Online Tutors enables students (users) to connect with online tutors who provide 1-1 online tutoring lessons. Our services include registering users and tutors on our website, matching students’ searches with the best tutors available, facilitating interactions between users and tutors, obtaining feedback and accepting payments from users and releasing it to tutors.

As part of our online tutoring service, we require our online tutors to upload their certificates so that we can verify their credentials. However, we don’t endorse nor do we represent the reliability of our tutors. We are not agents for our tutors – we merely facilitate a service which allows users to find tutors and arrange for lessons.

You are solely responsible for all financial transactions you make to access or use our service. You are also responsible for maintaining and obtaining all equipment (desktop computer, laptop, mobile device, tablet, head phone, internet connection, software) to access and use our website.

Our services are available 365 days a year. However as Always Here Online Tutors is an online service, we may be unavailable periodically due to maintenance work or for upgrades. We try our best to perform such activities at times where students or lessons are not affected.


Always Here Online Tutors is concerned about the privacy of our users. Please review our Privacy Policy to understand how we collect and handle your personal information.


In order to use our website and our services, you will need to register with us to obtain an account, a username and a password. Before you can start with your online tuition, you will also need to pay applicable fees to us.

You will be solely responsible for maintaining the confidentiality of your account information. In case of unauthorized use of your account, you must notify us immediately. You must also ensure that you log out from our website when you finish a session. We cannot be held responsible for any damages or losses arising due to misuse of your account, with/without your knowledge. However, you can be held responsible for any losses incurred by third parties or us due to misuse of your account information.

You may not transfer your registered account to another person and you may not use someone’s else account without the account holder’s permission.

Always Here Online Tutors reserves the right to provide access to accounts. Only our registered users are authorised to access their own accounts and no one else. However, we may be required to provide access to user accounts to third parties. Please review our Privacy Policy to understand how we use your
account information.

When you use our services, you agree to provide true, complete and accurate information about yourself. You also agree to maintain and update your personal data to keep it accurate and to comply with our Terms and Conditions. In the case that you provide incomplete or false information, we reserve the right to terminate or suspend your account. We may also refuse future use of our services in such cases.

You also agree not to use our website to contact, solicit or recruit tutors outside our service.

User content

Any information that you provide on our website (other than personally identifying information) will be treated as non-proprietary and non-confidential. We may disseminate such user content for any purpose.

By uploading user content, you grant us non-exclusive, royalty-free, worldwide license and right to use and reproduce, modify and publish the content for any purpose whatsoever, except for academic source materials.


You acknowledge that all software and technology used in our website and services are proprietary works protected by Singapore copyright laws. Always Here Online Tutors and our third parties are the owners of copyrighted materials available on our website.

Unless explicitly authorized by us, you may not copy or reproduce any material that is available on our website or services. You may also not store or mirror our company content or services in any form whatsoever. However, you may download or print our documentation for educational and non- commercial purposes.

Confidential information

You agree that you will safeguard and protect the services and company content offered by Always Here Online Tutors. You also agree to prevent the negligent and unauthorised use of our services and company content. You must treat company content and services as confidential and proprietary.

You will not use or disclose our proprietary information to any individual or business entity without our prior approval and written permission.

Conduct and Fraud

You agree to access our website and our services only for purposes in accordance with the law. You can be held responsible for any fraud and related consequences that may happen if you disrupt our normal operation.

Always Here Online Tutors is based in Singapore and our terms and conditions are governed by the laws of Singapore. Any disputes or claims will fall under the jurisdiction of Singapore laws.


We only accept debit cards, credit cards and PayPal for payments.


Always Here Online Tutors may amend or update the Terms and Conditions from time to time. Please review this page occasionally to ensure that you’re up to date with any changes.

If you have any questions or comments regarding our terms and conditions, please do not hesitate to contact us!